How to login to Helpdesk ticket board and create ticket

Below is the step by step by process to login in to ticket portal and create new ticket.

1. Browse the below URL:

 Open any web browser and enter below URL to access the ticket portal
 https://mcgm.esdsconnect.com/index.php
 Enter User Name as EC code and Password as domain password.
 Now Click on Login

2. Now on the next page you will get below screen:

 Click on Submit a Ticket to create new ticket.

3. You will get below screen then select suitable option to create ticket for and click on next

4. Fill up required details and Click on Submit.

5. Your ticket will be created for the related query and ticket no will be shown as below.

6. You can go to My Tickets and confirm about created ticket.

7. You also can see the update and progress in my tickets on the particular ticket by opening it.

For more details refer attached file.

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