To create new ticket.

Login to portal using your email ID as user name (E. [email protected])and default password: mcGMSupport@789

STEP BY STEP TICKET CREATION PROCESS

Go to the Login area and enter credentials you received.

1) Login to the portal as user.
Note: Your Email ID will be used as your user name so enter full email ID
with domain like [email protected].

Enter the email id in user name and password default : mcGMSupport@789 .

And click on login.

2) Once you successful logged in you will find "Submit Ticket"  then Click on
Submit Ticket to create new ticket for your issue/concern.

3) You will get new pop up window in that Select Department “General” by
default and click on next.

4) On next page go to priority and select the priority as per Issue/Concern
criticality, then Enter subject to describe your exact issue

Then Enter your Name, Employee Code and email ID

Write details you want to give about issue to understand better and Click on Submit
(check mark the box before submits).

Once click on Submit your ticket will be created. To verify the created
ticket, go to “My Tickets” and click on it. You will find new created ticket
here and the details about old tickets which you created previously.

5) Click on My Ticket.
On “My Tickets” you will find new created ticket as well as old tickets which
you created previously along with some details.

Thanks !!